^FAQ Answers to the most frequently asked questions

To schedule an appointment, please click here and fill in the form with your details. You will receive a confirmation of your appointment date and time through email and SMS.

Yes, however, there will be an expected waiting time since the priority will be given to tenants with scheduled appointments.  

All branch services will be available on Saturdays.

Our customer service staff are available on 600 52 3321 and will answer all your queries.

Please visit the branch during working hours. The following documents are required:

New Lease:

• Proof of identity:
  • Original passport with valid visa and Emirates ID for expatriates
  • Original passport or Emirates ID for UAE Nationals
• If unit is larger than one bedroom, proof that it will be used for family accommodation:
  • Copy of Marriage certificate or original passport of spouse with valid visa.
  • Original passport of spouse if under tenant sponsorship
  • Family Book for UAE Nationals.
• Proof of Income: Personal bank statement (3 months) OR copy of salary certificate OR Pay-slip of tenant.

Lease Renewal:

• Original Emirates ID and passport copy.

Transfer:

• Both parties must be present at ADCP i.e. old and new tenant 
• Proof of identity for old and new tenant
  • Original passport with valid visa and Emirates ID for expatriates
  • Original passport or Emirates ID for UAE Nationals
• Tenancy contract
• Passport copy of old tenant
• Written request from old tenant requesting to transfer the flat. Letter must also mention the refund process. 
• If unit is larger than one bedroom, proof that it will be used for family accommodation:
  • Marriage certificate and original passport of spouse with valid visa.
  • Original passport of spouse if under tenant sponsorship.
  • Family Book for UAE Nationals. 
• ADDC Clearance certificate or Closing Account Certificate.

Please visit the branch during working hours. The following documents are required:

New Lease:

• Proof of identity:
  • Original passport with valid visa and Emirates ID for expatriates
  • .Original passport or Emirates ID for UAE Nationals
  • Original Trade Name certificate

In case of trade name, proof of income is required (i.e Statement of account)

Lease Renewal:

• Proof of identity:
  • Original Emirates ID and passport Copy.
• Valid Trade License.

Transfer:

• Both parties must be present at ADCP i.e. old and new tenant.
• Court attested ‘buy and sell agreement’ between the two parties.
• No objection request from old owner to transfer the premise.
• Copy of advertisement in Arabic newspaper.
• Old trade license copy.
• Original tenancy contract.
• Passport copies for owners of old commercial entity
• Original Trade Name certificate or trade license
• Proof of identity for owners of new commercial entity:
  • Original passport with valid visa and Emirates ID for expatriates.
  • Original passport or Emirates ID for UAE Nationals.
• For expired trade license tenant to submit undertaking to submit within 30 days.
• ADDC Clearance certificate OR Closing account Certificate

YES.

All our tenancy contracts are for a period of one year and the tenant can pay with up to four (4) installments.

Note: AED 150 processing fee (subject to VAT) will be charged for every cheque deposited.

To meet the requirements of Abu Dhabi Municipality (ADM), preregistration on UAE Pass and an active Smart Hub account are required for the issuance of Tawtheeq contract. This is applicable only to properties within the Emirate of Abu Dhabi. For more information, please visit adcp.ae/smarthub